1. Home
  2. Privacy Policy
Data Protection

AB11 Privacy Policy — How We Keep Your Data Safe

Everything about how your data is collected, used, and kept secure while you use ab11 — explained clearly in plain English.

Last Updated: June 2026
Language: English
Reading time: About 8 minutes
Version: v2.4
What's on This Page
What Data We Collect
Why and how your data is used
Third-party data sharing policy
Cookies & tracking technologies
Your Rights & Controls
Data deletion request
0
bit SSL Encryption
0
Key Policy Sections
0
Years of data protection
0
Hourly Data Audit
Our commitment

How AB11 Protects Your Privacy

Six core data protection principles at ab11 that apply to every user.

Encryption
Secured with 256-bit SSL

Every transaction and login on ab11 is protected by bank-grade 256-bit SSL encryption, ensuring your data cannot be intercepted in transit.

Sharing policy
Your Data Is Never Sold to Third Parties

Ab11 never sells your personal data to advertisers or third parties. Information required for payment processing is shared only with the relevant service providers.

Control
You control your own data

You can view, correct, or request deletion of your data on ab11 at any time. Your data belongs to you — ab11 is simply the custodian.

Minimum collection
Only the minimum necessary data is collected

Ab11 collects only what is legally necessary to provide its services. No additional data is requested, and if it ever is, the reason will be clearly explained.

Audit
Regular third-party audits

Ab11's data security systems are regularly audited by independent third-party reviewers. Any vulnerabilities identified are addressed promptly.

Transparency
Privacy Policy Always Up to Date

Ab11 notifies users in advance of any changes to this policy. Nothing is changed without notice — every version is archived with its date.

Table of Contents
Contact Us

For any privacy-related questions, reach out to our team directly.

Privacy@ab11.best

Changelog
  • June 2026 — v2.4: Cookie Policy Update
  • Jan 2026 — v2.3: Clarified data retention periods
  • July 2026 — v2.2: Third-party section added
  • Jan 2026 — v2.0: Full rewrite
Section 1

What Information We Collect

Certain information is essential for ab11 to deliver its services. This falls into two categories — what you provide directly, and what is collected automatically while you use the platform.

Information you provide directly:

  • Full name, mobile number, and email address (collected at registration)
  • Date of birth and national ID number (for age verification)
  • BKash, Nagad, or bank account details (for payments)
  • Self-exclusion or limit-setting data (for Responsible Gaming features)
  • Messages and attachments sent to support

Automatically collected data:

  • Device information — device type, operating system, browser
  • IP address & approximate location (country level)
  • Login date, time, and usage patterns
  • Game history & transaction records (legal obligation)
  • Cookie & session data (see Section 4 for details)
Please note: ab11 never stores your full bank card number or PIN. Payment details are sent directly to the payment gateway in encrypted form.
Section 2

Purpose of data use

Ab11 uses your data only for the legitimate purposes listed below. Your consent will be sought before using it for anything else.

Data Type Purpose of Use Legal Basis
Identity Information Account verification & KYC completion Legal obligation
Contact Information Transaction confirmation & support services Contractual requirement
Payment Information Deposit & withdrawal processing Contractual requirement
Gaming History Responsible Gaming Oversight & Dispute Resolution Legal obligation
Device information Security Verification & Fraud Prevention Legitimate Interest
Usage Patterns Service improvement & personalised experience Consent

Ab11 never shares your data with third parties for marketing purposes. If you'd rather not receive promotional emails or notifications from ab11 itself, you can unsubscribe at any time.

Section 3

Data sharing policy — who we share with

Ab11 never sells your data. However, limited information is shared with trusted partners to keep our services running. Each instance of sharing is clearly explained below.

  • Payment Providers (bKash, Nagad, Bank): Only the minimum data needed to complete a transaction — and solely for that transaction.
  • KYC Verification Provider: To verify age and identity — in compliance with international regulatory requirements.
  • Law Enforcement: Only when required by a court order or valid legal claim — never at ab11's own discretion.
  • Security Auditor: For testing data protection measures — using anonymised or aggregated data.
You will be notified before your data is shared outside ab11 — except where required by urgent legal obligations.

Partners who receive data in such cases operate under their own privacy policies and are contractually bound to protect your information in line with ab11's standards.

Section 4

Cookies & tracking technologies

Ab11 uses cookies — small files stored in your browser that help recognize you on return visits and allow us to improve our service.

  • Essential cookies: Maintaining login sessions and security verification are essential for the site to function — they cannot be disabled.
  • Functional Cookies: Helps analyse how quickly the site loads and where issues occur.
  • Preference cookies: Your language preference and theme settings are remembered so you don't have to reconfigure them every time.
  • Analytics cookies: Understanding which pages are used most — fully anonymised data with no personal identifiers.
Your controls: You can disable cookies through your browser settings. Keep in mind that disabling essential cookies will prevent you from logging in to ab11.

Ab11 does not use third-party ad tracking cookies. Advertising networks cannot see what you do on ab11.

Section 5

How Long Your Data Is Retained

Ab11 retains your data only for as long as necessary — no longer. Different retention periods apply to different types of data.

  • Account information: For the duration your account is active and for 5 years after closure (in accordance with anti-money laundering laws).
  • Transaction Records: 7 years — mandatory requirement by financial regulatory authorities.
  • Gaming history: 3 years — for dispute resolution and responsible gaming oversight.
  • Support conversations: 2 years — for service improvement and reference purposes.
  • Marketing data: Deleted immediately upon unsubscription.

Once the legal retention period expires, your data is securely destroyed or fully anonymized.

Section 6

Your Rights — Control Over Your Data

Ab11 believes your data belongs to you. That's why you have the following rights and can exercise them at any time.

Right of Access

You can request a copy of all information we hold about you. This is typically provided within 30 days.

Right to Rectification

You can request corrections to any data that is inaccurate or out of date — via Account Settings or our support team.

Right to erasure

You may request deletion of your data after account closure — except where retention is legally required.

Right to restriction of processing

You can request that we stop using your data for specific purposes, such as marketing.

Right to Data Portability

You have the right to receive your data in a standard format so it can be used with other services.

Right to Object

You can object to how ab11 uses your data. ab11 will either explain its reasoning or stop the processing.

To exercise these rights privacy@ab11.best— email us or reach out via live chat. Most requests are completed within 7–14 business days.

Section 7

Protection of Minors' Data

Ab11 is strictly an 18+ platform. We do not knowingly collect any data from individuals under the age of 18.

If ab11 becomes aware that a minor has created an account, that account is immediately closed and all collected data is deleted. Parents or guardians can report underage accounts directly to privacy@ab11.best.

For Parents & Guardians: If you believe a minor is using ab11, please contact us immediately. We will treat it as the highest priority.
Section 8

Policy Change Process

Ab11 may update this Privacy Policy from time to time, due to changes in technology, the addition of new services, or legal requirements.

  • For minor updates, only the "Last Updated" date at the top of the page will change
  • For major changes, you will be notified 30 days in advance via your registered email or an in-app notification
  • Continued use of the service after any changes means you accept the updated policy
  • If you disagree, you will have the option to close your account

Previous versions of the policy are archived and available upon request.

Your data is safe — get started with confidence

You now know ab11's strict privacy policy. Register for free today.

Free registration Log in
Frequently asked

The two questions we receive most from the privacy page

Answers to the most common questions about claiming your welcome bonus and updating your profile.

ab11's welcome bonus is not added automatically — it must be activated at the time of your first deposit. When making your first deposit after opening an account, you'll see a "Bonus Code" or "Promotion" option. Select the current welcome bonus from there, or enter your promo code if you have one. Once the deposit is confirmed, the bonus will be credited to your balance. One important thing to keep in mind — the bonus option cannot be applied after a deposit has been made, so make sure to select it before confirming. If the bonus doesn't appear, contact support via live chat with a screenshot of your deposit and the team will sort it out for you.

Some details on ab11 can be updated directly by you, while others require support assistance. From the Profile section, you can change your email address, communication preferences, and notification settings right away. To update your mobile number, you'll need to contact support — as it's a key security identifier, they'll verify your identity first, then send an OTP to the new number to confirm before applying the change. Updating identity details such as your full name or date of birth may require a copy of your National ID. Most change requests are processed within 1–2 business days.
View More FAQs
বাংলা